Unified inquiry and sales pipeline
When inquiries arrive through several channels, statuses are maintained manually and management lacks a complete view.
All services
CRM and automation
We automate inquiries, sales and internal operations with CRM systems, workspaces, 1C and API integrations, Telegram bots, AI assistants and reporting. Every engagement starts with the process and a measurable outcome.
Indicative timing
6-16 weeks
Confirmed after agreeing the scope.
What is included
process map · CRM · APIs and 1C · AI and bots · analytics
Problems we solve
We do not force every product into one template. We identify the real user and business workflow first, then assemble the appropriate scope.
Internal operations automation
When employees repeatedly move data between spreadsheets and systems, generate documents manually or monitor routine stages.
Integrations and AI assistants
When the website, CRM, 1C, telephony, messengers and reporting need to exchange data, or a bounded workflow can benefit from AI.
What the team actually gets
The scope follows the task, but every artifact has to work inside the product rather than remain a separate presentation.
Fewer manual operations and a transparent journey from inquiry to outcome.
process map
CRM
APIs and 1C
AI and bots
analytics
Outcome
Fewer manual operations and a transparent journey from inquiry to outcome.
Timeline
6-16 weeks
The scope follows the task, but every artifact has to work inside the product rather than remain a separate presentation.
We validate decisions in the product, not in a deck
Every cycle ends with a visible decision: structure, prototype, working interface or release. No decks that live separately from the product.
Frame the task
We capture the goal, audience, constraints, metrics and technical reality of the project.
Build the system
We design flows, grid, components, content rhythm and visual mechanics.
Engineer and validate
We produce production code, states, responsive behavior, integrations, analytics, QA and performance.
Launch and grow
We watch metrics, close feedback and plan the next improvements.
Estimate
What shapes the cost
Cost depends on the number of processes, roles and data sources, migration volume, integrations, automation rules, reporting, permissions and infrastructure requirements. Estimation begins with a map of the current process and the boundaries of the first working stage.
Complete the short inquiry: name, contact, format, budget, start timing and task description. If your budget is undecided, choose “need an estimate”. We clarify user journeys, integrations and constraints, then propose the next step.
Frequently asked questions
Concise answers to the questions that affect scope, timeline and the project approach.
Do we need a custom CRM or can an existing system be adapted?
We first compare the process with existing platforms. Custom development is justified when critical logic, roles or data cannot fit a standard system without persistent workarounds.
Can you integrate CRM with 1C and other services?
Yes, when the systems provide a suitable API or another stable exchange method. Before estimating, we review documentation, constraints, data ownership and failure handling.
Can the entire business be automated at once?
Not everything is technically possible or useful to automate. We normally begin with a process that has clear losses, owners and success criteria, then expand after it has been tested.
What small first phase makes sense for automation?
Choose one recurring process with a clear beginning and outcome, such as receiving an enquiry and assigning an owner. Describe the current steps, losses and exceptions. This part can be tested first before deciding which other processes are worth connecting.
How should a CRM integration be accepted?
Agreed examples should test field mapping, retries, connection loss and recovery, as well as record creation. Establish where the original record lives, who sees a failure and who resolves it. Test submissions and real enquiries must be distinguishable in the operational records.
